Getting started
6 articles
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Welcome to Wattify
What Wattify does, where you come across it, who this manual is for and where to find help.
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Signing in and your password
Signing in at mijn.wattify.be, completing your account after an invitation, requesting a new password, setting up two-factor authentication and signing out.
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Your profile and billing details
Name, email address and password, your company and billing details, your IBAN for payouts, the address for fault emails and your SEPA mandate.
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Managing users: employees, administrators and residents
Who you can create from your account, how a new user is invited, what a second administrator sees, and how you look in on a customer as a reseller or managing agent.
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Who sees what: accounts, organisations and access
The types of account in Wattify, what each type gets to see, how you give someone else access and what to do when something is missing.
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Asking a question through Tickets
Asking the support team a question from the portal, following up the conversation, adding an attachment and closing or reopening a ticket.