Your profile and billing details
Name, email address and password, your company and billing details, your IBAN for payouts, the address for fault emails and your SEPA mandate.
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Click your name at the top right and choose Profile. What you enter here ends up on your invoices, contracts and payouts. Save every change with Save at the bottom.
- Customer data
- Address
- SEPA
- Two-factor authentication
- The checklist on the dashboard
- Someone else's profile
Customer data
| Field | What for |
|---|---|
| Name | Your name as it appears in the portal and on documents. |
| Your sign-in address. Each email address can belong to only one account. | |
| Password | Only fill this in if you want to change it. Leaving it empty keeps your current password. |
| Phone | Optional, for when Wattify needs to reach you. |
| Technical contact email | The address that receives fault emails: a notification when a charge point has had no connection for more than an hour, reminders for as long as the fault lasts and a message as soon as the charge point is back online. Leaving it empty means no fault emails. See My charge point is offline or not working. |
Under Billing data you will find:
| Field | What for |
|---|---|
| Company name and Company name short | The name on your invoices. |
| VAT number | Your VAT or company registration number. Needed for a correct invoice and for sending it through Peppol. |
| Iban number | The account number into which Wattify pays your payouts and refunds. Without an IBAN, Wattify cannot pay you. |
| Billing email | An extra address that receives the invoices, your accountant's for instance. Only fill this in if it differs from your sign-in address. For security reasons you enter this yourself; support does not do it for you. |
Employees and residents do not see the company fields: their invoices are in their own name.
Address
Street, house number, postcode, town and country. The address appears on your invoices and contracts and, for split billing, determines which region you live in and therefore which regional CREG tariff applies.
SEPA
This tab appears as soon as you have a direct debit. You see the mandate number, the IBAN, the date of signature and the creditor's details, and you can stop the direct debit. You activate it from the dashboard; see Setting up direct debit.
Two-factor authentication
Below the form is the Two-factor authentication (2FA) section. How to set it up is explained in Signing in and your password.
The checklist on the dashboard
For as long as your address, VAT number or IBAN is missing, the checklist on the dashboard reminds you of it. The buttons there take you straight to the right tab of your profile.
Someone else's profile
Employers, owners' associations and resellers change the details of their employees, residents or customers through Users in the menu: open the user and click Edit. See Managing users: employees, administrators and residents.