My charge points

5 articles

Viewing and editing a charge point

The overview of your charge points, the detail page with the heartbeats and the connectors, what you can change yourself, the QR sticker and learning mode.
Connecting your charge point to Wattify

The OCPP address of Wattify, the settings per brand (Zaptec, Smappee, Wallbox, Alfen, EVBox) and how to see that the connection works.
Actions on a charge point: unlocking the cable and restarting

The commands you send from the portal to a charge point, when to use them and what to expect from the result.
My charge point is offline or not working

What to check when a charge point is offline, how to receive an email when the connection drops, what to do when a cable is stuck, and what to send to support.
Cancelling a charge point

Cancelling a charge point yourself from the portal: when the cancellation takes effect, what happens to running sessions and payouts, and how to cancel a scheduled cancellation.