Setting up direct debit

With a direct debit you give Wattify permission to debit the amount of every invoice from your bank account automatically. You no longer have to make bank transfers and you always pay on time.

• Who can activate it
• Activating
• What happens next
• If the bank refuses a collection
• Viewing or stopping your mandate

#Who can activate it

Sign in with the account whose invoices have to be collected: the account of the customer, the employer, the employee or the resident. An employee therefore activates their own direct debit, not their employer's. An owners' association pays by bank transfer; there is no direct debit for that type of account.

If you get the email "Actie nodig: activeer uw domiciliëring voor automatische betalingen", Wattify expects a direct debit for your account in order to be able to charge for charging sessions; follow the steps below then.

#Activating

1. Open the dashboard. In the Set up your account checklist is the step Activate direct debit. Click Activate.
2. Read the explanation under Paying by direct debit and click Check your information.
3. Fill in the SEPA Direct Debit - standing authorization mandate: your name, address, IBAN and country. The IBAN is checked straight away. The creditor is Wattify BV, Kriephoekstraat 25, 9230 Wetteren, with creditor ID BE64ZZZ0777610990.
4. Click Sign and activate.

From then on the step reads Direct debit active.

#What happens next

• Invoices for charging sessions and subscriptions are collected automatically from the first day of the next month. Invoices for other products or services, an installation for instance, you still pay by bank transfer.
• You stay in control: if you disagree with a debit, you can reclaim the amount through your bank within eight weeks.
• Your invoice shows Direct debit as the payment method.

#If the bank refuses a collection

If your bank refuses a debit, you get an email with the subject "Action required: direct debit denied by your bank". Pay that invoice by bank transfer with the structured communication. The mandate becomes invalid as a result; if you want to pay by direct debit again from the next month on, go through the steps above once more.

#Viewing or stopping your mandate

Open your profile and go to the SEPA tab. There you find the mandate number, the IBAN, the date of signature and the creditor's details. With Clear direct debit you stop the direct debit; from then on you pay by bank transfer again. Activating it again later is always possible through the dashboard.