Cancelling a charge point
Cancelling a charge point yourself from the portal: when the cancellation takes effect, what happens to running sessions and payouts, and how to cancel a scheduled cancellation.
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If you no longer use a charge point, for example because you are moving house or a company car contract ends, you cancel it yourself from the portal. The cancellation takes effect at the end of the current quarter; until then everything keeps working as usual.
Cancelling
- Open the charge point under Charge points and click Cancel Charging Station.
- The window shows the date on which the cancellation takes effect: the end of the current quarter.
- Choose the Reason for cancellation and add Details if you wish; for some reasons they are mandatory.
- Tick the two confirmations: that no new charging sessions will be registered after the end date, and that sessions from before that date will still be paid out.
- Click I am sure, definitive cancellation.
You receive a confirmation by email with the subject "Charging station cancellation confirmation" followed by the name of the charge point. In the overview the charge point shows Termination scheduled with the date, and at the top of the detail page a message with the same date appears.
What happens
| When | What |
|---|---|
| Until the end date | The charge point works fully; sessions are registered, invoiced and paid out as always. |
| On the end date | The charge point is switched off in Wattify; you receive an email with the subject "Charging station … is disabled". No new sessions are registered. |
| After the end date | Sessions that started before the end date are still paid out, even if that payout falls later. The subscription stops. |
If you want to keep using the charge point on another platform afterwards, set a different OCPP address at the manufacturer.
Cancelling a cancellation
If you change your mind before the end date, open the charge point and click Cancel cancellation. After your confirmation the charge point simply stays active, without interruption.
Moving house or transfer
If the charge point moves with you to a new address, do not cancel it: change the address of the charge site instead. If somebody else takes over the charge point, for example the buyer of your house or a new employee in the same company car, contact support@wattify.be: the transfer is best done after the monthly settlement, so that the sessions and invoices of the old and the new user do not get mixed up.